ADVANTAGE HEALTH CARE ANSWERS ALL YOUR FREQUENTLY ASKED QUESTIONS (faqs) Q. If I order online, is my order secure? A. We utilize the latest technology in SSL security and encryption and your credit card details remains encrypted on our secure servers at all times. Q. Can I order a number of items to go to the same address? A. Yes. Delivery fee is flat rate at $15.00+GST ($16.50). Q.  Will I save on delivery if I order more than one item? A.  Yes.  Q.  If an item is damaged in transit, what will happen? A.  Contact us and an agreed substitute replacement will be dispatched ASAP. For details please refer to our Legal Terms of Trade page. Q. Can I return an item? A. As some items are used externally & internally, strict regulations apply about their return. Please refer to our Legal Terms of Trade  page for details.  Q. How long after placing an order will I receive the item(s)?  A. About 10 working days. Q. Can I order for a specific date? A.  Yes, if at least seven (7) days notice is given, Advantage Health Care, can in most cases, arrange specific dates to meet your requirements. Please remember to outline this date in your special delivery instructions. Q. What happens if the recipient misses the delivery? A. For Australian orders, delivery will be as per normal Australia Post delivery. For items which are insured, the delivery person will endeavour to obtain a signature of receipt. If not possible, the item can be redelivered; however, a second delivery charge will apply. Q. Can I order by phone or fax? A.  We encourage you to order in whatever method you feel comfortable. Please ensure that you always receive confirmation of your order to avoid disappointment. Q.  How do I know that my order has been received? A. After ordering you will receive an email confirming your order from Advantage Health Care. ____________________________________________________ If you have any other queries that are not covered by the information above, please do not hesitate to contact us. ~